When placing an order with us, you accept our terms and conditions:

• No change or cancellation after payment.
• All the items are PRE-ORDER. Please allow 2-10 business days producing time before shipment. The more different items you order, the slower the process.
• If the buyer ordered the item(s) that was out of stock, we will refund the buyer for the pre-payment first and ship all the rest.
• We reserve the right to make a final decision by shipping with DHL / UPS / Aramex /FedEx / Post, etc.
• The buyer will receive the shipping company’s tracking number via email within one week after the payment was notified. The buyer is responsible to follow up on the tracking status, if there is no update, please contact the shipping company directly before the due date. We reserve the right not to issue refunds incase that the shipping company returns or abandons your parcel when due.
• The expected arrival date does not include the time of factory producing, the shipment preparation, public holidays and customs clearance processes which some countries may take a few months.
• Ensure the shipping address is correct in English, with a valid zip code. We reserve the right not to issue refunds if the mailing address is incorrect or missing details causing the shipping company to be unable to deliver.
• All shipping company’s transportation charge are paid by the buyer and non-refundable. We reserve the right not responsible for refunding all the cost of transportation which is a condition of the shipping company.
• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. If the buyer is overdue or refuses to pay in the destination country, we reserve the right not to refund the buyer.
• All international shipments must pass customs clearance at the destination country. If there is an import restriction, the buyer should prepare the import license or document by yourself. We reserve the right not to responsible to provide any documentation. For example, some products might not be authorized for importation into certain countries. In case, the customs officer randomly check and finds certain ingredients prohibited, they can return or destroy the item or request to provide certain certificates. The buyer is unable to request a refund because we have already sent the goods. So PLEASE CHECK YOUR CUSTOMS RULES BEFORE PLACING AN ORDER!
• As the returned parcel might be blocked by Thai customs officer cause us not able to receive the goods back, we reserve the right not to refund for the buyer.

 Disclaimer:

• In the event that the manufacturer has improved the product and new packaging which may not be accurate or has changed from what is shown in the product list We will inform the buyer in advance before delivery. so that buyers will know in advance If no objection is received from the buyer within 7 days, we will assume that the buyer has accepted the product. When the product has been delivered to the buyer The buyer cannot request a refund.
• Disclaimer: Thaiwholesaler.com is not responsible if the items are unable to be delivered / on-hold / delayed / damaged / lost. For any reason, due to the laws of destination / document requirement / custom refusal / courier mistake / inaccurate shipping details etc.

Email us if you have any question!