bangkokhall

Terms for the cancellation of purchase and return of product

          Should the problem occurred upon the receipt of product and/or service, the Company reserves the rights to consider accepting the return of product in accordance with the specified condition provided that the consideration of Bangkokhall shall be deemed final.

Customer is able to return the product together with the documentary evidence referring to the purchase to the Company in the complete condition, under the followings condition:
  1. Product must not be defective/damaged causing by customer’s action.
  2. Receipt/Document confirming the payment from the bank or the email and the sale slip/tax invoice, destination address from courier service in the plastic bag on the package (in case of the product is delivered by courier service) must be attached to the product.
  3. Product must be unused, the product brand or price tag must be intact and the product’s box or package must be in the complete condition, warranty document, manual and compatible equipment of the product.
  4. Product must be under the condition determined by the manufacturer and shall not fall into the condition of non-returnable product.
  5. Product provided under the condition of promotion such as premium, exchangeable product, purchasing product, etc. must be returned together with the major product.
  6. Expense incurred from the transportation of the returning product, gift wrapping cost, special package, installation and other Service Fee are non-refundable.
Remark: The following products are not refundable.
  • Audio Visual: Television, Stereo, CD player, DVD Player, Blu-ray and etc.
  • IT Computer & Electronic: Computers, Mobile phones, cameras and etc.
  • Special Made to Order products
  • Clearance/Special price products
  • Products have a limited period of use.
  • Bangkokhall will not accept returned product if it is returned because it does not suit the customers’ personal tastes and styles.
**To Change or Claim the products, Customer need to notify the problem within 14 days after received the shipments or services. We can replace the product within 7-14 days or else we can change you another model or cancel an order.
“Product carries the warrant from manufacturer and leading importer of the country in order to enhance trust to the purchaser to have the product with quality and excellent after-sale satisfaction directly from the service center. As for claiming the product and further questioning for information related to the product, please contact our after-sale service center”